Cancellation policy
We plan our team’s day around your visit. Please give us at least 24 hours’ notice if you need to cancel or reschedule.
Last updated:
Minimum notice: 24 hours
To cancel or reschedule, contact us at least 24 hours before your scheduled visit. This lets us offer the time to another client.
How to cancel or reschedule
Call or text (239) 398-3018 (Monday to Friday, 8:00 am to 4:00 pm Eastern time), or use the contact form on this website.
Please tell us your name, the address or area of the property, and the date of the visit.
Late cancellations and missed visits
Any charges for cancellations with less than 24 hours’ notice, or for visits where we cannot access the property, are confirmed with you when you book.
If we need to reschedule
If we ever need to change a scheduled visit, we will contact you as early as we can to find a new time.
Licensed and insured
Ruth's Cleaning and Personalized Services LLC is licensed and insured, and our staff is trained.